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Answers to Frequently Asked Questions
When is payment due?
What form of payments do you take?
What do I need to due if my group is tax exempt?
What do you do in case of bad weather?
Do you require power?
How soon should I book my event?
How soon do I need to call to cancel any part or all of my event?
What happens to my deposit if I cancel?
Can we use information located on your website to promote our event?
Frequently Asked Questions Party Facts Logo
1. When is payment due?
A 20% non-refundable deposit is due at time of booking. The remaining balance is due at the time of the event, unless other arrangements are made PRIOR to event. You can also CLICK HERE to be routed to your online payment processing section which will allow you to pay your deposit or entire bill online.
2. What form of payments do you take?
We take all major credit cards, cash, checks and money orders. We charge a $30.00 return check charge on all returned checks.
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3. What do I need to due if my group is tax exempt?
You must provide a signed copy of your tax exempt certificate either with your deposit, or at the time of final payment. Sales tax will not be refunded after the payment is made. You can download a copy of the WV State Tax Exempt form from our site. CLICK HERE.
4. What do you do in case of bad weather?
We make every attempt to get your event in. Sometimes this could mean waiting a few extra minutes to see if the weather is going to pass. We can operate in most all weather, but CANNOT operate during rain. We will however, try to wait it out if possible. Weather related cancellations are made by H & H ENTERPRISES ON THE EVENT DATE.
5. Do you require power?
H & H ENTERPRISES requires power for each item. Power is the customer's responsibility. We provide the needed cords for running power to equipment (100 FOOT MAX.) We do rent generators for your convenience should you need them. For a list of specific power requirements, see the link to each piece of equipment you are interested in.
6. How soon should I book my event?
We will take bookings up to but no more than one year in advance. We recommend booking as soon as you know for sure what you want and when you want it.
7. How soon do I need to call to cancel any part or all of my event?
We require a 2 week notice. Failure to give a 2 week notice could result in full payment due. Once you book your event with us, it is considered booked even if you fail to return your contract and deposit. Failure to return your contract and deposit, could result in an additional charge of $100.00. Please return all contracts and deposit within the 15 days as required.
8. What happens to my deposit if I cancel?
You have up to 3 months to use it for another party. If you fail to book another event within in the 3 months, you will forfeit your deposit.
9. Can we use your information located on your web site to promote our event?
Yes.. Any event you have booked with us, we will give you the rights to use any information of our web site to help promote your event. This includes but not limited to, descriptions of items, pictures, forms and anything else we can help you with. If you need better quality graphics, please contact the office so that we can email you a higher resolution graphic image. This right is only extended to those that schedule events with us and any use outside this scope will be looked upon as a copyright violation. For our complete copyright notice please click here to review it. The notice is located at the bottom of the contact us page.
Didn't see your question answered here? Send us an email and we'll be glad to help.



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